Frequently Asked Questions
Welcome to the Jersey Teams Shop FAQ page. We’ve compiled a list of common questions and answers to assist you. If you have a question that isn’t addressed here, feel free to contact our customer support team for further assistance.
Ordering and Shipping:
- How long does order processing take?
- Order processing typically takes 2-4 business days before your items are shipped.
- What is the estimated delivery time for my order?
- After processing, please allow 7-10 business days for your order to be delivered to your location.
- Do you offer worldwide shipping?
- Yes, we offer free shipping worldwide on all orders.
- Are taxes included in the displayed price?
- Yes, all applicable taxes are included in the price you see during checkout.
Returns and Refunds:
- What is your return policy?
- We offer a 30-day satisfaction guarantee. If you’re not satisfied with your purchase, you can initiate a return or exchange within 30 days of delivery.
- Can I return a customized jersey?
- Customized jerseys are not eligible for returns or exchanges unless they are defective. If you receive a defective customized jersey, please contact us for assistance.
- How do I initiate a return or exchange?
- Please contact our customer support team within 30 days of delivery to initiate the return or exchange process.
Payments:
- What payment methods do you accept?
- We accept PayPal, major credit cards, Apple Pay, and Google Pay for a secure and convenient checkout experience.
Product Information:
- Are your jerseys authentic?
- Yes, we source our jerseys from reputable manufacturers known for their quality and authenticity.
- Can I customize a jersey with my name and number?
- Yes, we offer customization options for some jerseys. Please check the product details for customization availability.
Contact and Support:
- How can I reach your customer support team?
- You can reach us by email or through our contact form. Our support team is here to assist you.
- What are your customer support hours?
- Our customer support team is available [Monday to Friday, 9 AM – 6 PM (GMT)].
We hope these FAQs have answered your questions. If you need further assistance, don’t hesitate to get in touch with us. Your satisfaction is our priority, and we’re here to ensure you have a seamless shopping experience.